Privacy Policy

HelpReach and its associates are concerned about protecting the privacy of our clients and users. The success of our company and service depends on our ability to establish trust among our users.


Users

What information do we collect from HelpReach Users?

When the online customer service chat first begins, HelpReach users are asked to enter their name and an optional email address. During the chat session, HelpReach users engage in a live question and answer session with an operator. HelpReach maintains dialogue transcripts of these chats, which are available to our clients. We log browser information to help diagnose server problems, manage demographic information and administer our technology.

HelpReach does not disclose information to outside parties.

At HelpReach personal information will not be shared with anyone. HelpReach does not sell, trade or rent any personal information our users provide.


ASP Users

What information do we collect from ASP Users?

When the online customer service chat first begins, HelpReach users are asked to enter their name and an optional email address. During the chat session, HelpReach users engage in a live question and answer session with an operator. HelpReach maintains dialogue transcripts of these chats, which are available to our clients. We log browser information to help diagnose server problems, manage demographic information and administer our technology.

Does HelpReach disclose information to outside parties?

At HelpReach an ASP user's information may be shared with our clients whose Web site the ASP user accessed our service through. HelpReach may also share this information with others on an aggregate basis. At HelpReach personal information will not be shared with anyone. HelpReach does not sell, trade or rent any personal information our users provide.


All Users

HelpReach protects user information.

HelpReach provides security measures that protect the loss, misuse and alteration of the information within our control. Customers stored data is password protected and these passwords are account specific. All our data is backed up on a daily basis and stored in a secure location.

In summary

We are committed to protecting the privacy of our clients and users. We use the information we collect to provide a better experience for future use of our service and to provide our customers with valuable feedback on their Web sites and businesses.




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